The team at BIG4 Moruya Heads Easts Dolphin Beach Holiday Park are dedicated to providing an exceptional holiday experience to our new and returning guests. Please read about our achievements below.
BIG4 Moruya Heads Dolphin Beach Holiday Park is a very proud winner of the valued Certificate of Excellence from TripAdvisor for consistently earning awesome reviews from our guests. Read some of our most recent reviews and testimonials, and we'd invite you to leave one of your own too.
The Caravan Industry Association of Australia provides a National Accreditation Program to improve the standards of businesses in the caravan industry by offering tools such as documented policies and procedures to increase efficiency of operations.
BIG4 Moruya Heads Easts Dolphin Beach Holiday Park has been awarded this accreditation for complying with the following criteria:
- Legal compliance
- Environmental management
- Customer service
- Risk management
This accreditation provides many benefits for our guests, including:
- We are committed to providing you with a quality service
- We adhere to stringent security and safety measures
- We abide by a code of conduct for customer service, complaints handling and general feedback
- We have procedures and schedules in place for regular maintenance, cleaning and repairs
- We implement procedures to minimise risk, and have emergency and evacuation procedures
The Gumnut Awards is an environmental evaluation program for holiday parks and other suppliers to the tourism industry.
The program was developed by the Caravan and Camping Industry Association of NSW and is independently assessed by the University of Western Sydney.
The Awards acknowledge caravan and camping businesses who have shown dedication to environmental sustainability and socially responsible management.
BIG4 Customer Service Excellence Award
Awarded to our park in 2018 & 2019, we received a score of 9.2 out of 10 as rated by our valued guests.